General Terms and Conditions

Article 1 – Definitions

In these terms and conditions the following terms shall have the following meanings:

1.1 “Purchase Agreement”: a purchase agreement whereby you purchase products remotely (such as via the webshop, by telephone or by e-mail) and these products are delivered by us (or by a third party);

1.2 “you”: a consumer (natural person) who is not acting in the context of a trade, business, craft or profession;

1.3 “Right of withdrawal”: your option to cancel the Purchase Agreement within the cooling-off period;

1.4 “we”: the natural or legal person who offers the products to you remotely;

 

Article 2 – Who are we?

SoccerSignings BV

Address: Argonweg, 1362AA Almere

Email: info@soccersignings.nl

Article 3 – Applicability

3.1 These general terms and conditions apply to every offer made by us and to every Purchase Agreement concluded with you.

3.2 Before you purchase anything from us, we will clearly bring these terms and conditions and any specific product terms to your attention. We must do this in such a way that you can download, print, and save these terms and conditions.

3.3 If the general terms and conditions and the specific product or service terms conflict, you may rely on the applicable provision that is most favourable to you.

Article 4 – The offer

4.1 If a product is only available temporarily or under certain conditions, this will be clearly stated on the product page.

4.2 We strive to display product inventory and descriptions as accurately as possible. However, there may be a delay between a product's availability and its status on the product page. In that case, we reserve the right to unilaterally cancel the Purchase Agreement.

4.3 The product page contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow you to properly evaluate the product. If we use images, they must be true to life. Note: For signed products, we take a generic product photo. Therefore, the signature may differ from the one in the product photo.

4.4 Each product page must be clear enough to make it clear to you what your rights and obligations are when purchasing the product.

4.5 We are not bound by any mistakes or errors on the product page if it is obvious to you that this is a mistake or error.

Article 5 – The purchase agreement

5.1 The Purchase Agreement is concluded when you have accepted the purchase of the product and the associated conditions.

5.2 After concluding the Purchase Agreement, we will immediately send you a confirmation of receipt by email.

5.3 We ensure that you can order and pay safely and we provide sufficient technical and organizational security of all (personal) data.

Article 6 – Right of withdrawal

6.1 You can cancel a Purchase Agreement within a cooling-off period of at least 14 days without giving any reason. We may ask you for the reason for cancellation, but you are not required to provide a response.

6.2 The cooling-off period commences on the day after you, or a third party designated by you in advance:

1. received the product;
2. if you have ordered multiple products in the same order: the day on which you, or a third party designated by you, received the last product;
3. if the delivery of a product consists of multiple shipments or parts: the day on which you, or a third party designated by you, received the last shipment or the last part;
4. for agreements for regular delivery of products over a defined period: the day on which you, or a third party designated by you, received the first product.

Article 7 – Your obligations during the cooling-off period

7.1 During the cooling-off period, you must handle the product and its packaging with care. You may only unpack or use the product if necessary to determine its nature, characteristics, and functioning. The basic principle here is that you may only use and inspect the product as you would be allowed to do in a store.

7.2 If you do not handle the product with care as set out in paragraph 1 and the product is damaged as a result, you will be liable for the diminished value of the product.

7.3 You will not be liable for any diminished value of the product if we have not provided you with all legally required information about the Right of Withdrawal before or at the time of concluding the Purchase Agreement.

Article 8 – Exercise of the right of withdrawal by you and the costs thereof

8.1 If you exercise your statutory right of withdrawal, you must notify us of this within the cooling-off period by means of the Model Withdrawal Form, or in another unambiguous manner, for example via the returns form available on our website.

8.2 You return the product, or hand it over to us (or an authorised representative of us), within 14 days of cancellation.

8.3 You must return the product with all supplied accessories, as much as possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by us.

8.4 The risk and burden of proof for the correct and timely exercise of the Right of Withdrawal lies with you.

8.5 You will bear the direct costs of returning the product.

Article 9 – Our obligations upon revocation

9.1 If you inform us that you wish to exercise your Right of Withdrawal, we will immediately send you an acknowledgement of receipt by email after this notification.

9.2 If you notify us within 14 days of receiving the products that you are exercising your Right of Withdrawal, we will reimburse all payments made by you, including any delivery costs applicable to the order, within 14 days of your notification. We may withhold reimbursement until we have received the product back or until you have demonstrated that you have returned the product.

9.3 We will use the same payment method you used for the refund, unless you agree to a different payment method. The refund is free of charge for you.

9.4 If you have chosen a more expensive method of delivery than the cheapest standard delivery, we are not required to refund the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

We can exclude the following products from the Right of Withdrawal if we clearly state this on the product page:

1. Products that are made to your specifications, that are not manufactured and are made based on your individual choice or decision, or that are clearly intended for a specific person. This includes custom-framed products and dedications with your name.
2. Products which after delivery are irreversibly mixed with other products due to their nature.

Article 11 – The price

11.1 During the validity period of the offer stated on the product page, the prices of the products offered will not be increased, unless a price change is necessary due to changes in VAT rates.

11.2 We may offer products with variable prices, the prices of which are subject to fluctuations in the financial market over which we have no control. This will be stated in the offer.

11.3 The prices stated on the product page are in euros and include VAT.

Article 12 – Compliance with the purchase agreement and additional warranty

12.1 We warrant that the products comply with the Purchase Agreement and the specifications stated on the product page. We also warrant that the products meet reasonable requirements of soundness and/or usability, legal provisions and/or government regulations, and any agreements made with you regarding other than normal use.

12.2 An extended warranty means any obligation on our part, our supplier, importer, or manufacturer, in which they grant you certain rights or claims that go beyond what is legally required, in the event we fail to fulfill our part of the Purchase Agreement.

12.3 An additional warranty never limits your statutory rights and claims.

Article 13 – Delivery and execution

13.1 We will exercise the utmost care in the execution of the Purchase Agreement and the delivery of the products.

13.2 We will deliver the product to the address you provided to us.

13.3 We will deliver the products as quickly as possible and within 30 days at the latest. We may agree on a different delivery date with you.

13.4 If delivery is delayed or an order cannot be fulfilled or can only be partially fulfilled, you will be notified as soon as possible, but no later than 30 days after placing the order. In that case, you have the right to cancel the Purchase Agreement free of charge.

13.5 After termination as referred to in the previous paragraph, we will immediately refund the amount you have paid.

13.6 The risk of damage and/or loss of products remains with us until the moment of delivery to you or to a representative designated by you and notified to us in advance, unless otherwise agreed. Exception: This does not apply to customer-owned products that are sent by the customer to our framing workshop for framing. We offer assistance by facilitating the shipment, but are in no way liable for any loss or damage caused by this shipment. The risk for these shipments lies with the customer.

13.7 If your order is received damaged, you must report this to us within 48 hours.

Article 14 – Payment

14.1 You will pay the amounts due within 14 days of the start of the cooling-off period, unless otherwise stated in the Purchase Agreement. If there is no cooling-off period, you will pay the amounts due within 14 days of concluding the Purchase Agreement, unless otherwise stated in the Purchase Agreement.

14.2 You may not be required to pay more than 50% in advance. If an advance payment has been agreed upon, you cannot assert any rights regarding the execution of the relevant order until the agreed advance payment has been made.

14.3 You are obliged to immediately report any inaccuracies in payment details provided or stated to us.

14.4 If you fail to meet your payment obligation(s) on time, we must notify you of the late payment and grant you 14 days to comply. If you fail to pay within this 14-day period, you will also owe statutory interest on the amount owed. We may then charge you extrajudicial collection costs. These collection costs amount to a maximum of: 15% of outstanding amounts up to €2,500; 10% of the next €2,500; and 5% of the next €5,000, with a minimum of €40. We may deviate from the stated amounts and percentages to your advantage.

Article 15 – Complaints procedure

15.1 Complaints regarding the performance of the Purchase Agreement must be submitted to us as soon as possible after you have discovered the defects, fully and clearly described.

15.2 We will respond to complaints submitted to us within 14 days of receipt. If we require a longer processing time, we will confirm receipt of the complaint within 14 days and inform you when you can expect a more detailed response.

Article 16 – Disputes

16.1 Purchase agreements concluded between you and us to which these general terms and conditions apply are exclusively governed by Dutch law.

16.2 If the complaint cannot be resolved by mutual agreement, the Dutch court in Groningen or the competent court of the district where you live will have jurisdiction to hear the dispute.

Article 17 – Changes and additions to the general terms and conditions

17.1 Changes to these terms and conditions will only become effective after they have been published in an appropriate manner. If these changes apply to you during the term of an offer, the terms most favorable to you will apply.

17.2 Additional or deviating provisions may not be to your detriment. These must be in writing and must be able to be stored by you.